I already have a gear design I like, and I want you to make my new gear EXACTLY the same! Can you do that?
Due to the handmade nature of custom orders, no two pieces will ever be exactly alike. If I was the person who made the original you would like to replicate, there is a possibility I may still have your patterns. Please communicate directly with me to double check.
I can replicate appliqué designs with a reasonable level of accuracy if you provide me with a full-size photocopy or good photograph of the design in question.
Are there any designs you won’t put on gear?
YES! I will not knowingly accept gear commissions that involve symbols or text associated with any of the following:
- Homophobia or transphobia
- … or anything disparaging to any federally protected group.
- Copyrighted images.
No, I don’t care if it’s “just a gimmick.”
If I find out during the process of completing an order that a requested design or symbol violates these conditions, the order will be terminated immediately without a refund. Please do your research.
How long will it take to get my gear?
Turn-around time is generally 6-10 weeks from date of payment (not from date of first contact or accepting the order). If you have a specific deadline in mind that falls within the 6-10 week range, let me know when ordering so I can try my best to accommodate that deadline. I will let you know before payment if I can guarantee arrival by that date.
Completion time varies by project and by how many other clients’ orders I am currently juggling. Once a gear order is paid and in process the only way to speed up delivery time is to pay an expedited completion fee. Incessant messaging, begging, saying you need it by a the time of a tryout/ special show/ title match, etc. will be ignored. Please respect that I have other clients and that gear making is a labor-intensive creative job.
Does my price quote include shipping?
No, the price I quote you for a gear order does not include the cost of shipping. I am currently based out of Mexico City, Mexico and I ship internationally through DHL. Their price scheme is based on weight, so it is impossible for me to give an exact shipping price when shipping gear. Once your order is shipped I will send you a copy of the shipping confirmation, tracking code, and invoice you for the cost of shipping.
Do you accept rush orders?
Yes, I accept rush orders on a case-by-case basis. I do not accept orders with a deadline of less than 3 weeks. Rush delivery fees start at $75, and can cost more depending on the scope of the order.
Please note: rush delivery fees must be explicitly discussed and are only accepted when I know I have time to complete the order by a given deadline. DO NOT simply send an extra sum of money and expect it to be put toward a rush fee. If I tell you I don’t have time to accept a rush order request, do not continue to push the subject. This is incredibly disrespectful to both my time and my other clients.
Is there any warranty on my custom gear?
Yes! There is a 4-match guarantee on all gear I make. If you encounter structural problems during the first four matches you wear the gear, I will repair it free of charge (shipping fees apply).
Please Note: the 4-match guarantee only applies to structural damage from standard use (tears or ripped stitches from jumping, rolling, grappling, etc.), NOT damage due to foreign or sharp objects used during a match.
How do I wash handmade gear & masks?
Hand wash in cold or room-temperature water with mild (preferably unscented) laundry detergent. If spot cleaning is necessary, lightly scrub affected area with detergent and a soft toothbrush. Do not bleach, do not use fabric softeners. Hang dry or dry flat. Do not wring, do not machine dry.
Take care when washing your gear. Due to the wide variety of materials used in gear construction, care instructions may vary. Dark colors may bleed, light colors may stain. Certain materials will pill with abrasion, and metallic materials may dull with use and washing.
How should I store handmade gear & masks?
General storage: hang or store flat in a cool, dry place. Conditions of intense heat or sunlight can cause discoloration or warping. Do not leave folded for long periods of time, as this may cause permanent creasing or loss of hologram texture.
Post-match care: lay out or hang gear to dry as soon as possible after a match. If travel prevents immediate airing, place gear in a breathable (i.e. cotton or mesh) bag so as to not trap odors and allow to dry. DO NOT store in plastic bags.
How do I take measurements for my custom order?
Once we are in contact about the piece(s) you wish to order, I will provide you with a complete list of measurement sites.
For the most accurate measurements possible, you will need a measuring tape and a friend. If you don’t have anyone handy to help, please use a mirror to ensure any horizontal measurements are taken true to parallel with the floor. Wear comfortable athletic-fit clothing that fits similar to the desired fit of the item you are ordering.
Is it possible to get a refund on my gear?
Due to the bespoke nature of custom orders, returns and refunds are not available. I will happily alter garments if there is an issue with fit (shipping fees apply).